AR Calling (Denial Management) in Medical Billing RCM

AR Calling (Denial Management) in Medical Billing RCM is a comprehensive,  training program designed to equip students and professionals with the practical skills required to succeed in the U.S. healthcare revenue cycle management (RCM) industry. This course focuses specifically on the Accounts Receivable (AR) follow-up process and denial management—a critical area where medical billing companies recover lost revenue by working with insurance providers to resolve unpaid or rejected claims.

In this course, you will learn the complete workflow of the U.S. medical billing process, with a deep focus on the AR calling function. You’ll gain a clear understanding of how health insurance works in the U.S., including the types of payers (Medicare, Medicaid, Commercial), common claim issues, and how to professionally follow up with insurance representatives to resolve those issues.

You will be trained in identifying and analyzing denial reasons such as timely filing, lack of authorization, medical necessity, coordination of benefits (COB), and more. Using real-world scenarios and mock calls, the course provides hands-on experience in making effective insurance follow-up calls, documenting call results, and taking appropriate next steps such as re-submitting claims or initiating appeals.

Whether you are a fresher, a graduate from any stream, or someone looking to shift into a more stable and rewarding career in the healthcare BPO industry, this course will prepare you for entry-level AR Caller roles with top medical billing companies.

Upon completion, students will be ready to attend interviews and perform effectively as AR callers in a real-world U.S. healthcare billing environment.

By the end of this course, students will be confident in handling AR calling tasks, managing unresolved claims, documenting call outcomes, and contributing directly to the revenue goals of any U.S. healthcare provider or billing company.