Certified Quality Professional (CQP)

The Certified Quality Professional (CQP) program is a practical, industry aligned qualification designed to build confident professionals who understand how quality truly operates inside organizations. This course brings together the essentials of Lean Six Sigma as well as ISO management systems, process architecture and operational excellence into one complete learning experience.

Participants learn how quality is structured, governed, measured, and improved starting from documentation fundamentals all the way to advanced analytical tools. Through a clear roadmap, learners explore how to design processes and interpret data beside reduce the cost of poor quality ( COPQ ) and build systems that enable consistent and customer focused performance.

The program blends theory with real-world application ensuring that every concept directly connects to daily work in quality departments.

What You’ll Gain

1. You will master the full documentation hierarchy.

• Understand how policies, processes and work instructions connect and support organizational governance.
• Apply ISO 9001 : 2015 principles to structure and maintain documented information effectively.

2. You will gain the ability to design end-to-end business processes using process architecture principles.

• Build clear process flows using swimlanes, inputs / outputs and logical sequencing.
• Optimize processes to reduce ambiguity and enhance operational efficiency.

3. You will learn how to apply the Quality Value Chain model.

• Map how value is created from inputs to outputs and delivered through processes and services.
• Align organizational functions to ensure consistent delivery of customer-focused value.

4. You will understand modern Quality Paradigms, including prevention over inspection.

• Shift from reactive correction to proactive prevention through structured quality planning.
• Apply data-driven and continuous improvement paradigms to strengthen organizational performance.

5. You will become proficient in using core quality tools.

• Identify root causes and visualize patterns using tools such as Pareto / Scatter diagrams and Histograms.

6. You will be able to quantify and reduce the Cost of Poor Quality.

• Distinguish between prevention / appraisal / internal failure and external failure costs.
• Build strategies that shift cost toward prevention reducing long-term operational losses.

7. You will understand how quality functions operate including QA / QC / audit and document control.

• Recognize the responsibilities and interactions of each quality function within the organization.
• Design or optimize quality teams based on organizational size and maturity and regulatory demands.

Outcome

You will graduate with a complete, integrated understanding of quality systems from foundational principles to advanced application. Combine quality governance, tools, processes, and methodologies into a unified professional capability and apply your knowledge to lead and sustain quality excellence in any environment.